Returns and refunds

Thank you for choosing Timeusb. We guarantee that all Timeusb products are strictly checked by our quality inspector before delivery.

Return policy

We have a 30-day return policy, i.e. H You can request a return within 30 days of receiving the goods. After you send us an email, we will reply you within 24 hours.

Timeusb.de also offers Pro-Rate returns. For specific information, please contact the Customer Service Center.

To be eligible for a return, your item must be in the same condition as you received it: unused, with tags and in the original packaging. You must also provide a receipt or proof of purchase when requesting a return.

The shipping fee when returning:

(1) If the return is caused by the customer, the customer should be responsible for the shipping fees. The specific shipping cost should be based on the express company you choose.

(2) If due to our reasons, the goods received are damaged or incorrect, and the consumer is not required to bear the shipping costs for this reason.

Reason for return:

(1) Timeusb.en:
- The item is damaged or defective upon arrival.
- The wrong item is sent.
- The item is sent to the wrong address. (Transporter error)
- The shipment is arranged twice.

In the above cases, the customer must provide video or photo evidence that the item arrived damaged or unusable. If the customer does not provide proof, the shipping costs will be borne by the customer.

(2) Customer:
In addition to the above points.

Important Notes:

(1) If the return request is for a damaged/defective item that can be repaired with simple parts and assistance, we may offer the option of a free replacement part or . Offer free replacement parts and advice on how to repair your item if the customer thinks this is the easier solution, so you don't have to return a large, bulky item.

(2) Once we receive the approved return, we will check the condition of the item. If the item is found to be defective, we will issue a refund within 3 business days.

Equipment policy

Normally the refund will be automatically transferred to the customer's original payment method within 3 working days. But please note that it may take some time for the payment bank or credit card company to process the refund.

Cancellation of the order

Timeusb.de usually ships your package within 1-2 working days. To cancel an order, please contact Timeusb.de as soon as possible to cancel the order. The customer will receive a refund within 24 hours if the products are not sent.

But if the package is on the way, we will refund you the purchase price within 3 working days once the package is returned.

To cancel the order, please contact us by email.

More information

For further information please contact service.de@timeusbpower.com

Shenzhen Newton New Energy Technology Co., Ltd
Address: Huangge Keng 1902, Building 2, Jingji Shenzhen, Guangdong Province, 518172 China
Tel:(+86) 13352946061
Customer service email:
service.de@timeusbpower.com
Marketing & PR Cooperation Email:
marketing.de@timeusbpower.com